Your Privacy, Our Priority at Pixel Hearth Studios
At Pixel Hearth Studios, your privacy and data security aren't just policies—they're fundamental to the trust we build with every creator, gamer, and collector. Delve into how we protect your information and champion your digital rights.
Information We Collect
When you embark on adventures with Pixel Hearth Studios—be it publishing comics, diving into our games, or exploring our collectibles—we gather specific information to enrich your experience and fulfill your requests. This includes personal information provided during account creation and purchases, such as your name, email address, shipping address, and payment details. This data is essential for processing orders, managing your account, and delivering personalized support.
Beyond explicit input, our platforms automatically collect usage data. This encompasses technical information like IP addresses, browser types, and operating systems, along with engagement patterns derived from cookies and analytics. This helps us understand how our services are used, allowing for continuous improvement and optimization. For our gaming platforms, we may collect gameplay statistics and community interactions to enhance the gaming environment and identify trends. Similarly, AR application data might include device information and usage metrics, all aimed at refining your immersive experiences.
Any optional data collection is always accompanied by clear consent procedures and an explanation of the benefits—such as tailored content recommendations or participation in beta programs. We commit to transparency, ensuring you always know what information is being gathered and why.
Manage Your Data PreferencesHow We Use Your Information
Your collected information serves a direct purpose: to elevate your interactions with Pixel Hearth Studios. Primarily, we use it for efficient order processing and timely customer service communications. This includes updating you on your purchases, subscription status, and responding to inquiries.
We also leverage data to provide you with product recommendations and personalized content, ensuring the comics, games, and collectibles you discover are perfectly aligned with your interests. This helps us tailor your journey within our universe, introducing you to new adventures you’ll love. Furthermore, anonymized and aggregated data fuels our efforts in website and service improvement. Through rigorous analytics and user feedback, we continuously refine our platforms, fix bugs, and introduce exciting new features.
Marketing communications are always opt-in, with clear and easy opt-out procedures for any promotional content. We believe in providing valuable updates, not unsolicited noise. Finally, your data helps us ensure legal compliance and robust fraud prevention measures, safeguarding both your interests and the integrity of our creative community.
Adjust Communication PreferencesData Security and Protection Measures
At Pixel Hearth Studios, securing your data is paramount. We implement industry-leading encryption standards and advanced security protocols across all our systems to protect your information from unauthorized access, disclosure, alteration, and destruction. This includes Transport Layer Security (TLS) for data in transit and robust encryption for data at rest.
Our commitment extends to internal practices, with stringent employee access controls and ongoing training programs on data handling best practices. Only authorized personnel with a legitimate business need can access personal data. We also meticulously vet third-party vendors, requiring them to meet our exacting security standards and undergo regular audit procedures. This ensures that any partner involved in our ecosystem upholds the same level of data protection.
In the unlikely event of a data incident, we have established comprehensive incident response procedures, designed to rapidly detect, contain, and remediate any breaches. Affected customers will be notified promptly and transparently in accordance with legal requirements. Our security posture is constantly evolving; we conduct regular security updates and vulnerability assessments to proactively defend against emerging threats, ensuring your digital safety is always our priority.
Report a Security ConcernYour Privacy Rights & Controls
Pixel Hearth Studios believes in empowering you with full control over your personal information. You have fundamental data access rights, allowing you to view and request details about the personal data we have collected about you. We provide clear data correction and update procedures, ensuring you can maintain the accuracy of your information at all times.
Should you choose to depart our creative realm, we respect your data deletion rights and provide straightforward account closure procedures. Furthermore, you have full control over your marketing communication preferences with easy opt-out options. We also adhere to geographic privacy rights, including compliance with major regulations like GDPR and CCPA, extending these protections to all our users regardless of location. Our goal is to make exercising these rights as seamless as possible.
If you have any questions, require assistance, or wish to exercise any of your data rights, please do not hesitate to contact us. Your trust is our most valuable collectible.
Email Us Your Questions Privacy FAQ